Clear guidance when something isn't quite right.
Dongguan Yuyushen Technology Co., Ltd.
Room 114, No. 2 Gaoke 3rd Road, Xinlian, Humen Town, Dongguan City, Guangdong Province, China
91441900MAKDADY28L
Liu Miao
Our Return Approach
At Ravorixa™, we want customers to feel informed and supported throughout their purchasing experience.
We understand that occasionally a notebook, planner, bookmark, or stationery accessory may not be the right fit for your needs. This policy explains our standard return conditions, application deadlines, shipping responsibilities, and refund procedures.
For ordinary change-of-mind returns, customers must submit a return request within 30 calendar days of the date the item is delivered.
Return eligibility depends on the item's condition, the reason for return, the applicable requirements described below, and any consumer rights provided by applicable law.
Nothing in this policy limits or excludes statutory rights that cannot lawfully be restricted.
Eligible Returns
Ordinary returns may be accepted when the product meets the conditions outlined in this section and the request is submitted within the 30-day return window.
Unused Condition
The product must be unused and in substantially the same condition as when it was delivered. Notebooks and planners should not contain handwriting, markings, or removed pages.
Original Packaging
Please include the original packaging, inserts, and accessories where supplied and reasonably available. Items should be protected adequately during return shipping.
Proof of Purchase
A valid order number, order confirmation, or other acceptable proof of purchase is required so we can identify the original transaction.
Timely Application
Requests for ordinary change-of-mind returns must reach our customer support team within 30 calendar days after delivery.
Products that have been personally customized or engraved, items showing signs of use, and products damaged after delivery through customer handling may be excluded from ordinary returns where permitted by law.
Such exclusions do not override rights relating to defective products, incorrect goods, or other remedies required by applicable law.
Damaged, Defective & Incorrect Items
If your order arrives damaged, defective, or contains the wrong product, please contact our support team as soon as possible.
We recommend reporting visible shipping damage, missing items, or incorrect products within 7 calendar days after delivery so the circumstances can be reviewed promptly. This recommended reporting period does not remove any non-waivable consumer rights.
Please provide your order number, a description of the issue, and clear photographs showing the product or packaging when helpful.
Once the information has been reviewed, we will explain the appropriate next steps. Depending on the circumstances and applicable law, remedies may include replacement, return arrangements, repair where appropriate, or a refund.
For a confirmed mistake attributable to Ravorixa™ or a covered defective product, we will pay the necessary return shipping costs or provide an appropriate prepaid return method, where a return is required.
How to Request a Return
To begin the return process, contact our customer support team before mailing any merchandise.
Contact Customer Support
Email service@ravorixa.com within the applicable return request period. Include your order number and the email address used at checkout.
Explain the Request
State which item you would like to return and explain whether the reason is a change of mind, damage, a defect, or an incorrect item.
Provide Supporting Details
For defective, damaged, or incorrect merchandise, include relevant photographs and supporting information when available.
Receive Return Instructions
Our team will review the request and, when authorized, provide the appropriate return destination, packaging requirements, and shipping instructions.
Send the Authorized Return
For approved returns requiring shipment, send the item within 14 calendar days after receiving return authorization, unless our instructions or applicable law provide otherwise.
Important return address notice: Do not mail items to our registered company address unless our support team specifically confirms that it is the appropriate return destination. The authorized return address will be supplied with your instructions.
Return Shipping & Costs
Responsibility for return shipping depends on the reason for the return and whether the issue is attributable to the customer or merchant.
Customer responsibility. For ordinary returns based on personal preference, selecting the wrong item, or no longer wanting the product, the customer pays the return shipping charges. Any carrier fees and optional shipping insurance are the customer's responsibility, except where applicable law requires otherwise.
Merchant responsibility for confirmed covered issues. If a return is required for a verified defective or delivery-damaged item, Ravorixa™ will arrange or cover the necessary reasonable return-shipping expenses in accordance with applicable requirements.
Merchant responsibility. If the wrong product was sent due to our error, we will provide appropriate instructions and cover necessary return-shipping expenses when a return is required.
For ordinary returns, the original outbound shipping charge is generally non-refundable, unless applicable law requires reimbursement or a different remedy.
We recommend using a trackable shipping service and retaining your shipping receipt. If you use your own carrier, keep the tracking details until the return has been resolved.
Please do not purchase an expensive international return label or independently send defective merchandise to an overseas address before receiving instructions. Contact our team first so the correct return method and cost responsibility can be confirmed.
Refund Processing
When a physical return is required, we will review the returned product after it arrives at the designated return location.
For eligible returns, our standard target is to process an approved refund within 10 business days after receipt and inspection of the returned item, or sooner if required by applicable law.
Refunds will generally be issued to the original payment method, where supported. If the original payment method cannot receive the refund, our support team will explain any available alternative.
Once a refund is issued, the time needed for funds to appear depends on the payment provider, card issuer, or financial institution. Bank posting times may differ from our internal processing time.
Where a full or partial refund is due because of a confirmed defect, incorrect product, or another issue covered by law, the applicable refund amount and required shipping reimbursement will be determined accordingly.
Special Conditions & Exclusions
Certain product conditions may affect ordinary change-of-mind return eligibility, subject to applicable law.
Customized Stationery
Items made or personalized to customer specifications may be excluded from ordinary returns where permitted by law. This does not eliminate remedies for defective or incorrectly supplied goods.
Used or Altered Products
Journals with writing, planners with marked pages, damaged bindings, altered accessories, or used organizers may not meet the ordinary return condition requirements.
Incomplete Returns
Missing components, accessories, or required proof of purchase may delay the review or affect ordinary return eligibility. We will consider the circumstances and applicable law.
These conditions apply to ordinary returns. They do not exclude mandatory consumer protection remedies for products that are defective, misdescribed, or otherwise covered by applicable law.
Customer Assistance
If you have questions about eligibility, the application deadline, return shipping costs, or an existing refund, please contact us.
Brand: Ravorixa™
Legal Company: Dongguan Yuyushen Technology Co., Ltd.
Registration Number: 91441900MAKDADY28L
Legal Representative: Liu Miao
Business Address: Room 114, No. 2 Gaoke 3rd Road, Xinlian, Humen Town, Dongguan City, Guangdong Province, China
Email: service@ravorixa.com
Telephone: +86 153 6206 6596
When contacting us about a return, include the order number, product name, reason for the request, and relevant supporting photographs where available.
Need help with a return?
Contact our team before sending merchandise back. We will provide the relevant return instructions and destination when applicable.
Ravorixa™ — Every request deserves clear communication and careful consideration.